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  • COVID-19 Update: How Pason is

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April 30, 2020

Globally, we’re all coping with the complexity, chaos, and anxiety of this unprecedented COVID-19 pandemic.

However, during this time, Pason remains open as we continue to provide the critical end-to-end data management services for our energy customers around the world.

Responsiveness and industry-best customer service have always been Pason’s strength and continue to be so during these challenging times.

Our recent investments in technology platforms have ensured Pason’s essential services continue without interruption, so we can continue to support our employees, our customers, and our vendors.

The health and safety of our employees, our customers, and our vendors is vital to Pason.

Our offices in Calgary and Houston remain open for essential staff, as do many of our international offices. Employees working at the office are following guidelines outlined by the World Health Organization and local health authorities, such as frequent and thorough handwashing, physical distancing, and staying home if exhibiting any signs of illness.

Most office based Pason employees are now working from home, and their dedication to keeping the business running has not faltered. Our investments in critical technologies for core customer services have resulted in numerous software and hardware releases packed with customer content.

Pason’s best standard of care continues. Our Technical Support Centre remains available 24 hours per day, seven days a week, 365 days a year.

Our field technicians are ready to support any issues customers may be experiencing at the rig. To ensure the safety of all individuals, we are meeting, or even exceeding, the policies and procedures required by our customers. Our field technicians also follow additional safety measures: physical distancing, frequent handwashing, and staying at home if exhibiting any signs of illness.

In addition, we also have a robust technology solution for contact tracing used by both office and field employees.

Pason continues to follow and comply to guidelines outlined in our operating areas, globally.

Together, we will get through this.

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